Tilted Books
Policies
Delivery Information
Welcome to Tilted Books! We take pride in our efficient delivery service and carefully packaged products. Our shipping methods are designed to ensure that your orders reach you on time and in perfect condition. We aim to provide a seamless delivery experience for all our customers.
At Tilted Books, customer satisfaction is our priority. If you have any questions about our shipping methods or costs, feel free to reach out to our team. We are dedicated to providing transparent information to build trust and loyalty among our customers.
Shipping Method
All orders are shipped via USPS Media Mail unless otherwise specified.
If you prefer a different shipping method, please contact us before checking out your order.
Processing Time
Orders will be processed and shipped within 3 business days unless otherwise specified.
You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery times vary depending on your location and the chosen shipping method. USPS Media Mail typically takes 2-8 business days for delivery.
Shipping Costs
Shipping costs are calculated based on the weight of the items and the shipping destination and will be displayed at checkout.
International Shipping
At this time, we only offer shipping within the United States. We hope to expand our services internationally in the future.
Return & Refund Policy
Our return and refund policy is designed to offer you peace of mind when making a purchase from Tilted Books. We understand that circumstances may change, and we want to ensure that you are completely satisfied with your order.
We believe in fair and straightforward policies. If you have any queries about our return and exchange policy, don't hesitate to contact us. Your satisfaction is our top priority at Tilted Books.
Eligibility for Returns
1. Time Frame: Returns must be initiated within 30 days of the delivery date.
2. Condition: Books must be returned in the same condition as received. Any damage or significant wear not previously noted will make the item ineligible for a refund.
3. Exceptions: Items marked as "Final Sale" or "Non-Returnable" cannot be returned.
Return Process
1. Contact Us: Email us at TiltedBooksTX@gmail.com with your order number and reason for return to initiate the process.
2. Return Authorization: Once approved, we will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
Refunds
1. Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
2. Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition).
Exchanges
Due to the unique nature of our used books, exchanges for the same title are generally not possible.
Non-Returnable Items
1. Gift cards
2. Personalized or custom-made items
Privacy and Cookies Policies
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make purchases. By using our services, you agree to the practices described in this policy. We encourage you to read it carefully and contact us with any questions or concerns. Your trust is important to us, and we are dedicated to ensuring your privacy and security.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies Policy
At Tilted Books, we use cookies to enhance your browsing experience and provide personalized services. By using our website, you agree to the use of cookies as outlined below.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us understand how you interact with our site and allow us to improve your user experience.
How We Use Cookies
Essential Cookies: Necessary for the functioning of our website.
Performance Cookies: Help us understand how visitors use our site and improve its performance.
Functional Cookies: Enable enhanced functionality and personalization.
Targeting/Advertising Cookies: Used to deliver relevant advertisements to you.
Managing Cookies
You can manage your cookie preferences through your browser settings. For more information on how to control and delete cookies, please visit All About Cookies.
Changes to This Policy
We may update this cookies policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about any of our policies, please contact us at TiltedBooksTX@gmail.com.